About Us

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. Please take a moment to review our returns policy, which is designed to be simple and transparent.

1. Returns Policy Overview

You may return eligible items within 30 days of delivery for a full refund, provided that the products are:

Unworn, unwashed, and in their original condition.

With all original tags, labels, and packaging intact.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned:

Underwear, swimwear, or other intimate items.

Gift cards or digital products.

Items marked as “Final Sale” on our website.

3. How to Make a Return

1. Contact our Customer Service team at theensacustomer@gmail.com to request a return.

3. We will provide detailed return instructions.

4. Send the items securely to the provided return address.

 

4. Refund Processing

Once your return is received and inspected, we will notify you by email.

Approved refunds will be processed within 5–10 business days to your original payment method.

Shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return your original item and place a new order.

6. Questions?

For any questions regarding returns, eligibility, or refunds, please contact us:
📧 customercareensa@gmail.com